Box Office Concierge – Guest Experience

attractionsupportservices; Panama City Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

WonderWorks PCB is seeking Box Office Attendants to welcome guests and guide them into the upside‑down adventure. You will be the first point of contact, handling ticket sales, answering questions, and ensuring a WOW experience for every guest.

Responsibilities include processing transactions at the point of sale, upselling combo tickets and add‑ons, answering calls, and maintaining a clean, efficient work area. Nights, weekends, and holidays shifts may be required.

Qualifications

• Excellent communication and customer service skills.
• Observation skills to ensure safety and guest needs.
• Basic math skills to make change.
• Able to stand or walk for prolonged periods.
• Able to lift up to 25 pounds.
• Able to work nights, weekends, holidays.
• Previous themed entertainment and sales experience is preferred.

Responsibilities

• Greet and assist guests at entry and exit.
• Provide excellent customer service and answer questions.
• Process transactions at POS with cash handling.
• Upsell tickets and add-ons at the point of sale.
• Answer phones and route calls.
• Keep work area clean and organized.
• Perform other duties as assigned.

Skills

Customer service

Communication

Observation

Math skills

Shift flexibility

Stamina

Job description

WonderWorks PCB is seeking Box Office Attendants to welcome guests and guide them into the upside‑down adventure. You will be the first point of contact, handling ticket sales, answering questions, and ensuring a WOW experience for every guest.

Responsibilities include processing transactions at the point of sale, upselling combo tickets and add‑ons, answering calls, and maintaining a clean, efficient work area. Nights, weekends, and holidays shifts may be required.