Box Office Attendant

WonderWorks Attraction; Panama City Beach (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

WonderWorks PCB in Panama City Beach, FL, is seeking friendly Box Office Attendants to welcome guests and manage tickets at the entrance.

You will process POS transactions, upsell tickets and shows, answer questions, and keep the lobby clean while providing outstanding customer service.

Qualifications

• Excellent communication and customer service skills.
• Ability to stand or walk for extended periods.
• Basic math skills for cash handling.
• Experience in themed entertainment or sales preferred.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Greet guests as they enter and exit the attraction.
• Answer guest questions and provide helpful information.
• Process transactions using a point-of-sale system.
• Upsell combo tickets, souvenir books, and shows when applicable.
• Answer phones and direct calls to the correct department.
• Maintain a clean, organized lobby and ticketing area.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Cash handling

Stand/walk endurance

Tools

POS system

Job description

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.

WonderWorks PCB is looking for Box Office Attendants to join our team! Our Box Office Attendants are the first to interact with our guests as they welcome them into the adventure of the upside-down building. Box Office Attendants are an intrinsic part of positive ticket sale interactions including sharing valuable information with guests, setting the tone for the WONDERful experiences they have in store for them inside the attraction!

Responsibilities:

• Greet, welcome, and interact with all guests as they enter and exit the attraction
• Answer guest questions and offer assistance in a friendly manner that provides exceptional customer service
• Accurately process transactions through a point-of-sale system including proper cash handling in a high-volume environment
• Upsell guests on additional services offered at the point of sale including combo tickets, souvenir books, and ticketed shows if applicable
• Answer phones and courteously redirect calls to the appropriate department
• Maintain a clean and organized work environment
• Perform other duties as assigned

Qualifications:

• Excellent communication skills and customer service skills
• Observational skills to ensure safe practices and recognize guest needs
• Basic mathematical skills, as needed to make change
• Ability to stand or walk throughout the work area for prolonged periods
• Ability to lift and/or move up to 25 pounds
• Ability to work any shift including nights, weekends, and holidays
• Previous themed entertainment and sales experience is preferred

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. Regular attendance is required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.