Box Office & Concert Ticketing Specialist

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 32,000 - 42,000; Part time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA is seeking an On Call Box Office role within the Entertainment category. The position handles ticket sales, cash, and guest assistance, providing event support and ensuring accurate transaction procedures.

The candidate will maintain knowledge of current events and promotions and assist with marketing activities and guest services as needed. Flexibility for varying shifts and weekend work is required.

Qualifications

• Customer service experience and/or training or combination of education and experience.
• Good oral and written English communication skills.
• Multi-lingual desirable with good phone etiquette.

Responsibilities

• Welcoming guests in a polite and friendly manner.
• Sell tickets for headline concerts, entertainment events, special events and promotions.
• Utilize proper procedures and documentation for all transactions.
• Ensure bank is counted and balanced with Cage.
• Assist with ticket taking and usher duties as needed.
• Record and report database information to management.
• Must possess knowledge of Agua Caliente Casinos events, promotions, and advertising campaigns.
• Support marketing/players club promotions by distributing gifts and helping with giveaways.

Skills

Customer service

English communication

Multilingual desirable

Education

High school diploma or GED

Job description

Agua Caliente Casinos in Rancho Mirage, CA is seeking an On Call Box Office role within the Entertainment category. The position handles ticket sales, cash, and guest assistance, providing event support and ensuring accurate transaction procedures.

The candidate will maintain knowledge of current events and promotions and assist with marketing activities and guest services as needed. Flexibility for varying shifts and weekend work is required.