Box Office Manager

AGUA CALIENTE CASINO RANCHO MIRAGE; Rancho Mirage (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Agua Caliente Casinos Rancho Mirage seeks a Box Office Manager to oversee box office operations, events, and ticketing across property venues. You will manage event builds, VIP programs, and ensure accurate show settlements with finance while coordinating with Entertainment Managers and marketing teams.

The role requires extensive experience with Ticketmaster Host and TM1, staff scheduling, and high-level guest service.

Qualifications

• Experience in box office management for venues or casinos.
• Experience with Ticketmaster platform and event settlements.
• Strong leadership and staff scheduling abilities.

Responsibilities

• Oversee daily box office operations and event builds across multiple venues.
• Schedule staff across properties as required.
• Manage inventory, ticket sales, and guest inquiries.

Skills

Staff management

Customer service

Budgeting & reporting

English communication

Education

Bachelor's degree in Marketing, Hospitality or Theater Management

High school diploma or GED

Tools

Ticketmaster Host

TM1 Sales

TM Platinum

TM Resale

Job description

Job Description SummaryAs the Box Office Manager, the candidate will manager all box office operations and ticket sales throughout Agua Caliente Casinos. This position will oversee the sales through multiple venues, as well as the creation and management of all events in the ticketing system. The candidate must have the ability to build, manage and track all components of the live event build including but not limited to; local and national VIP programs, Ticketmaster Platinum and TM+. Additionally, the candidate must be extremely proficient in Ticketmaster Host and TM1 Sales. The candidate will also work to ensure all reporting and settlements are presented accurately to the responsible Entertainment Manager, entertainment agency responsible agent and property finance team. The ability to effectively manage multiple projects, as well as ability to multitask and pivot easily as business demands will be essential.Essential Duties and Responsibilities (other duties may be assigned)Oversee the daily operations of the box office including event builds, ticket sales, and guest inquiriesWork with Entertainment Managers to properly schedule staff at all three properties as requiredUtilize ticketing platform to sell, distribute and manage inventoryManagement of Entertainment Cashiers including but not limited to training, scheduling and performance reviewsEnsure accurate show settlements and coordinate reporting with finance teamWork with Entertainment Marketing Manager and Director of Entertainment to analyze trending reports and address any marketing and sales concerns which could assist team to drive salesWork with tour managers and talent agencies to ensure they are receiving sales reports as requestedImplement and enforce box office policies and proceduresStrategically create plans and partner with marketing teams to optimize and leverage resultsProvide excellent guest service.Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.Supervisory ResponsibilitiesEntertainment SupervisorEntertainment CoordinatorEntertainment CashiersAccess to Sensitive Areas and InformationAs per the ACGC Access MatrixSignatory AbilityPromotion forms as defined and approved by the Agua Caliente Gaming CommissionEmployee related forms: Personnel Action Forms, Employee Communication, etc.Education and/or ExperienceHigh school diploma or GED required, B.A. in Marketing, Hospitality or Theater Management is preferred.Minimum of 5 years’ experience in Box Office management including managing a 5-person or larger teamMinimum of 5 years’ experience working with Ticketmaster Host and TM1 sales ticketing platformsMust be extremely proficient in building local and national VIP programsProficient in monitoring and managing Ticketmaster Platinum and TM Resale programsMinimum of 3 years’ experience in working with national tours and promoters, actual tour experience is preferredExperience in working with third-party resale platforms is preferredPrevious casino/gaming experience is preferredPrevious experience working in or managing an A-list venue is preferredPrevious experience in working with the major talent agencies, Live Nation and AEG is requiredMust have excellent organizational skills, time management skills, and the ability to work with all departments and have excellent customer relation skills.Must be proficient in Microsoft Office, and familiar with Mac OS and current Windows platforms.Must be able to communicate in English.Working Conditions/Physical DemandsTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. Must be able to work in a smoke-filled environment as well as temperature extremes experienced in outdoor venues.Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 50 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.