Ticketing & Events Leader: Box Office Manager

AGUA CALIENTE CASINO RANCHO MIRAGE; Rancho Mirage (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Agua Caliente Casinos Rancho Mirage seeks a Box Office Manager to oversee box office operations, events, and ticketing across property venues. You will manage event builds, VIP programs, and ensure accurate show settlements with finance while coordinating with Entertainment Managers and marketing teams.

The role requires extensive experience with Ticketmaster Host and TM1, staff scheduling, and high-level guest service.

Qualifications

• Experience in box office management for venues or casinos.
• Experience with Ticketmaster platform and event settlements.
• Strong leadership and staff scheduling abilities.

Responsibilities

• Oversee daily box office operations and event builds across multiple venues.
• Schedule staff across properties as required.
• Manage inventory, ticket sales, and guest inquiries.

Skills

Staff management

Customer service

Budgeting & reporting

English communication

Education

Bachelor's degree in Marketing, Hospitality or Theater Management

High school diploma or GED

Tools

Ticketmaster Host

TM1 Sales

TM Platinum

TM Resale

Job description

Agua Caliente Casinos Rancho Mirage seeks a Box Office Manager to oversee box office operations, events, and ticketing across property venues. You will manage event builds, VIP programs, and ensure accurate show settlements with finance while coordinating with Entertainment Managers and marketing teams.

The role requires extensive experience with Ticketmaster Host and TM1, staff scheduling, and high-level guest service.