Student Employee - SVPA Box Office Assistant

University of Central Missouri (UCM); Warrensburg (MO); On-site; USD 17,000 - 21,000; Part time

Job summary

The University of Central Missouri seeks a friendly SVPA Box Office Assistant to support ticket sales and front-line customer service for performances across Music, Theatre & Dance, and Art & Design.

You will operate the Highlander Theatre box office and off-site venues, process cash and card payments, provide event information, and help with post-event data entry and patron records.

Qualifications

• High school diploma or equivalent required.
• Must be a current University of Central Missouri student in good academic standing.
• Strong communication and customer service skills; able to work in a fast-paced environment.

Responsibilities

• Sell tickets through the university ticketing platform and handle cash sales.
• Operate both the Highlander Theatre box office and mobile box offices for off-site performances.
• Distribute will-call tickets and assist patrons with pickup and inquiries.
• Provide accurate event information including show times, seating, parking, and accessibility options.
• Handle cash according to UCM cash-handling procedures and reconcile cash drawers at shift end.
• Assist with ticket exchanges, refunds, and complimentary ticket processing as directed.
• Coordinate audience flow with ushers and house management during performances.
• Support post-event tasks including data entry and patron record updates.

Skills

Customer service

Punctuality

Attention to detail

Communication skills

Education

High school diploma

Current UCM student in good academic standing

Tools

Ticketing platform

Job description

The SVPA Box Office Assistant will assist the School of Visual and Performing Arts (Music, Theatre & Dance, and Art & Design) in creating a welcoming, efficient, and professional experience for patrons by providing front-line customer service and assisting with ticket sales at performances, concerts, recitals, and other events.

Duties Include:

• Sell tickets through the university’s ticketing platform (credit card and cash sales).
• Operate both the Highlander Theatre box office and mobile box offices for off-site or alternate venue performances.
• Distribute will-call tickets and assist patrons with ticket pickup and order inquiries.
• Provide accurate event information to patrons, including show times, seating, parking, and accessibility options.
• Handle cash responsibly in accordance with UCM’s cash-handling procedures.
• Reconcile cash drawers and ticket sales at the end of shifts.
• Assist with ticket exchanges, refunds, and complimentary ticket processing as directed.
• Assist with audience flow coordination by communicating with ushers and house management during performances.
• Support post-event tasks, including ticket reconciliation, data entry, and patron record updates.
• Perform other duties as assigned by the SVPA Event Operations Manager and Box Office Manager.

Education:

• High school diploma or equivalent required.
• Must be a current University of Central Missouri student in good academic standing.

Experience/Skills:

• Energetic, reliable, punctual, and detail-oriented; able to work effectively in a fast-paced environment.
• Strong communication and customer service skills.
• Comfortable interacting with guests of all ages.
• Federal Work-Study eligible students preferred and given priority consideration.

Working Hours:

• Evenings and weekends, based on the SVPA event schedule. Scheduling varies throughout the semester with heavier workloads during peak event periods.

Position Availability:

• Applications are accepted on an ongoing basis. Students may be hired throughout the year as event needs arise.