PT Box Office Administrative Specialist

Town of Wake Forest; Wake Forest (NC); On-site; USD 21,000 - 28,000; Part time

Job summary

Town of Wake Forest’s Renaissance Centre seeks a Part-time Box Office Administrative Specialist to handle ticket sales, patron inquiries, and front-of-house duties. The role supports daily box office operations, processing payments, and ensuring smooth guest experiences during events.

The successful candidate will manage will-call, maintain records, and provide accurate information about events and policies while working a flexible schedule including evenings and weekends.

Qualifications

• Experience in customer service or ticketing is preferred.
• Strong communication and interpersonal skills.
• Basic math and cash-handling experience.
• Familiarity with ticketing software is a plus.

Responsibilities

• Provide excellent customer service in person or by phone.
• Sell tickets in person, online, and by phone during box office hours.
• Assist patrons with ticketing inquiries and seating requests.
• Process payments and balance cash drawer; reconcile end-of-shift reports.
• Issue will-call tickets and manage ticket pickups.
• Maintain accurate records of sales and daily reports.
• Assist with input, data reporting, and seating charts in Etix.

Skills

Customer service

Microsoft Office

Data entry

Cash handling

Education

High school diploma or equivalent

Some college preferred

Tools

Etix

EventPro

Microsoft Office Suite

Job description

(PT) Box Office Administrative Specialist – Renaissance Centre

Are you passionate about creating memorable experiences and providing exceptional customer service? Join our team as a Box Office Specialistand be an essential part of bringing performances, events, and entertainment to life!

In this role, you’ll be the welcoming face of the box office—helping guest with processing tickets, answering questions, and ensuring every customer interaction is smooth, friendly, and positive.

What makes this opportunity exciting:

• Be part of a dynamic, entertainment-focused environment where no two days are the same.
• Connect with guests and help create memorable experiences from the moment they purchase a ticket.
• Use your customer service and organizational skills in a fast-paced, team-oriented setting.
• Work behind the scenes to help successful events come together.
• Grow your skills in ticketing, sales, customer relations, and event operations.
• Join a team that values professionalism, enthusiasm, teamwork, and outstanding guest service.

If you’re friendly, detail-oriented, comfortable working with people, and excited to play a part in creating great guest experiences, we’d love to meet you!

Position Summary

This position assists the Wake Forest Renaissance Centre in running smooth day-to-day office operations by supporting the full-time Box Office Administrative Specialist.

Serving in a part-time capacity, this role will perform a variety of administrative and clerical duties for the Renaissance Centre specifically related to box office operations, Centre customer service, daily receipt processing, addressing patron inquiries, front-of-house operations, and concessions management. Most work is performed during weekday hours, but the ability to work a flexible schedule for performances and events is expected. Evening and weekend availability is required.

Key duties and responsibilities

• Provide a high level of customer service to visitors and customers in person or by phone.
• Sell tickets in person, online, and over the phone during box office business hours and on days of events.
• Assist patrons with ticketing inquiries, seating requests, and accessibility needs.
• Process payments accurately, maintain a balanced cash drawer, reconcile sales, and finalize end-of-shift cash drawer reports.
• Issue will-call tickets and manage ticket pickups.
• Maintain accurate records of ticket sales and daily reports.
• Assist in information input, data reporting, and seating charts through E-tix software.
• Provide general information about events, programming and venue policies.
• Oversee box office in absence of Box Office Administrative Specialist.
• Assist with crowd management and front-of-house duties during performances.
• Support concessions operations, including inventory management and restocking.
• Assist with special projects or events as required.
• Performs other duties as assigned within the scope of this classification.

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent written, communication, interpersonal and customer service skills.
• Computer skills with the ability to use various programs including Word, Excel, PowerPoint, email programs, ticketing software, and the Internet.
• Discretion when dealing with high profile clients and elected officials.

• Is a well-organized, detail-oriented professional who communicates effectively and works seamlessly with vendors, staff, constituents and donors.
• Must be able to work on-site daily.

• Outgoing, strong interpersonal skills and ability to work with volunteers and donors.
• Ability to work collaboratively and in an energetic and changing environment.
• Employs good judgment. Has discretion and respects and maintains confidentiality.
• Enthusiasm for and commitment to the arts.

Education and Experience

• High school diploma or equivalent; some college preferred.
• Prior customer service or ticketing experience is a plus.
• Strong communication, interpersonal, and problem-solving skills.
• Familiarity with Etix, EventPro, Microsoft Office Suite, and basic computer applications is a plus.
• Able to work frequent evenings and weekends.
• Professional, friendly, and dependable demeanor.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
• Must be able to physically perform the basic life operational functions of reaching, standing, walking, grasping, fingering, talking, and hearing.
• Must be able to perform light work exerting up to 20 pounds of force occasionally; and/or up to 10 pounds of force frequently; and/or a negligible amount of force constantly to move objects.
• Must possess the visual acuity to prepare and analyze data and figures, perform extensive reading, perform visual inspections, and operate a personal computer.