Bowling Guest Experience Lead – Flexible Evenings

Wow! Zone Family Entertainment Center; Mankato (MN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Health insurance

Training & development

Job summary

Wow! Zone Family Entertainment Center in Mankato, MN is seeking a Bowling Customer Service Desk shift lead closer (Thu-Sun, 4:00pm–12:00am).

This on-site role focuses on creating a welcoming guest experience and guiding visitors through our bowling and arcade attractions. You will greet guests, provide information on activities and specials, handle transactions with accuracy, answer phones, and promote ongoing promotions to boost participation.

Qualifications

• Previous guest service experience preferred.
• Availability on Thursdays through Sundays evenings, with flexibility for shift times.
• Ability to learn activities, events, and promotions to inform guests.

Responsibilities

• Welcoming Guests: Greet every guest with enthusiasm and a warm smile to make them feel valued and excited about their visit.
• Providing Information: Be well-versed in all activities, events, and specials, offering clear and helpful information to guide guests through their options.
• Enhancing Experience: Use your high energy and positive attitude to ensure guests have a FUN and memorable experience, answering questions and resolving any issues promptly.
• Handling Money: Accurately process transactions and handle cash or credit cards with precision, ensuring all financial procedures are followed.
• Answering Phones: Manage incoming calls professionally, providing information and assistance to callers and addressing their needs efficiently.
• Promoting Activities: Inform guests about ongoing promotions and special offers to enhance their visit and encourage participation in various activities.

Skills

Customer service

Cash handling

Communication

Phone etiquette

Job description

Wow! Zone Family Entertainment Center in Mankato, MN is seeking a Bowling Customer Service Desk shift lead closer (Thu-Sun, 4:00pm–12:00am).

This on-site role focuses on creating a welcoming guest experience and guiding visitors through our bowling and arcade attractions. You will greet guests, provide information on activities and specials, handle transactions with accuracy, answer phones, and promote ongoing promotions to boost participation.