Bowling Customer Service Desk Lead — Evening / Closing

Wow! Zone Family Entertainment Center; Mankato (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Health insurance

Training & development

Job summary

Wow! Zone Family Entertainment Center is seeking a Bowling Customer Service Desk shift lead closer in the Mankato area to greet guests and guide them through our attractions, including bowling, arcade games, laser tag, and mini golf.

The role focuses on delivering friendly service, sharing information about events and promotions, handling transactions accurately, and resolving guest questions promptly to ensure a memorable visit.

Qualifications

• Frontline guest service experience helps.
• Ability to greet guests warmly and provide information.

Responsibilities

• Welcoming Guests: Greet every guest with enthusiasm and a warm smile.
• Providing Information: Be well-versed in activities, events, and specials.
• Enhancing Experience: Use high energy and positive attitude to ensure a fun, memorable visit.
• Handling Money: Accurately process transactions and handle cash or credit cards.
• Answering Phones: Manage incoming calls professionally and assist guests.
• Promoting Activities: Inform guests about ongoing promotions and offers.

Skills

Customer service

Cash handling

Guest relations

Sales & promotions

Communication

Tools

POS system

Job description

Wow! Zone Family Entertainment Center is seeking a Bowling Customer Service Desk shift lead closer in the Mankato area to greet guests and guide them through our attractions, including bowling, arcade games, laser tag, and mini golf.

The role focuses on delivering friendly service, sharing information about events and promotions, handling transactions accurately, and resolving guest questions promptly to ensure a memorable visit.