Bowling Customer Service Team

Wow! Zone Family Entertainment Center; Mankato (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Health insurance

Training & development

Job summary

Wow! Zone Family Entertainment Center is seeking a friendly Guest Service team member in Minnesota to welcome guests and provide information about attractions such as bowling, arcade games, laser tag, and mini golf.

You will handle transactions, answer phones, and promote ongoing activities to create a fun, memorable visit for guests and families.

Qualifications

• No specific educational requirements stated in the posting.

Responsibilities

• Welcoming Guests: Greet every guest with enthusiasm and a warm smile to make them feel valued.
• Providing Information: Be well-versed in activities, events, and specials and guide guests.
• Enhancing Experience: Maintain high energy and positive attitude to ensure a fun visit and resolve issues promptly.
• Handling Money: Accurately process transactions and handle cash or cards following procedures.
• Answering Phones: Manage incoming calls professionally and assist callers.

Skills

Guest service

Cash handling

Communication

Problem solving

Job description

Benefits:

401(k)

401(k) matching

Employee discounts

Flexible schedule

Health insurance

Training & development

At WOW Zone, we pride ourselves on providing a fun-filled experience for our guests with a range of exciting attractions, including bowling, arcade games, laser tag, and mini golf. We’re committed to delivering top-notch entertainment and are looking for dedicated individuals to join our team and enhance our guests' experiences.

At WOW Zone, the bowling customer service team is the heartbeat of our guest experience. As a Guest Service team member, you are the first point of contact and play a crucial role in setting the tone for a fantastic visit.

Your responsibilities include:

Welcoming Guests: Greet every guest with enthusiasm and a warm smile to make them feel valued and excited about their visit.

Providing Information: Be well-versed in all activities, events, and specials, offering clear and helpful information to guide guests through their options.

Enhancing Experience: Use your high energy and positive attitude to ensure guests have a FUN and memorable experience, answering questions and resolving any issues promptly.

Handling Money: Accurately process transactions and handle cash or credit cards with precision, ensuring all financial procedures are followed.

Answering Phones: Manage incoming calls professionally, providing information and assistance to callers and addressing their needs efficiently.

Promoting Activities: Inform guests about ongoing promotions and special offers to enhance their visit and encourage participation in various activities.

Our goal is to ensure every guest leaves with a smile, having enjoyed their time at WOW Zone to the fullest.

About Us: Wow! Zone Family Entertainment Center has been a staple in the Mankato community for over 15 years, offering a wide range of attractions and activities for families and friends to enjoy. Our team is dedicated to providing exceptional service and creating lasting memories for our guests.