Bowling Center Operations Lead: Guest Experience

Angel Of The Winds Casino Resort; Arlington (WA); On-site; USD 22,000 - 31,000; Full time

Job summary

Angel of the Winds Casino Resort is seeking a Bowling Operations Manager to oversee all bowling activities, hire and develop staff, and ensure guest satisfaction through high service standards. The role requires experience in budgeting, event coordination, and maintaining safety/compliance.

You will manage scheduling, training, and performance, coordinate with other departments for events, and drive smooth operations across the facility, including public areas and credit controls.

Qualifications

• Exceptional guest service skills are required.
• Two to three years of experience working in a bowling center.
• Minimum three years' experience in management and coordination of events; supervisory experience preferred.

Responsibilities

• Oversees and assists all activities of Bowling operations.
• Hires and develops staff in Core Values, customer service, hospitality and policies and procedures.
• Oversee the daily process to ensure guest satisfaction by consistent delivery of product quality and service in a prompt and courteous manner.

Skills

Guest service

Customer service

Communication

Multitasking

Tools

Windows

MS Office

Excel

Database systems

Job description

Angel of the Winds Casino Resort is seeking a Bowling Operations Manager to oversee all bowling activities, hire and develop staff, and ensure guest satisfaction through high service standards. The role requires experience in budgeting, event coordination, and maintaining safety/compliance.

You will manage scheduling, training, and performance, coordinate with other departments for events, and drive smooth operations across the facility, including public areas and credit controls.