Bowling Center Operations Lead

Viejas Casino & Resort; Viejas (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Viejas Casino & Resort is seeking a Bowling Center Assistant Manager to support the Bowling Center Manager with staff scheduling, training, and discipline documentation. You will coach, counsel, and lead the team, ensuring excellent guest service and efficient operations.

Responsibilities include cash handling, desk oversight, lane assignments, bar/kitchen coverage, and maintaining food/beverage controls. Requires at least 3 years of supervisory experience, and relevant certifications (Alcohol

Formación

• High school diploma or GED is required.
• 3+ years of related supervisory/leadership experience preferred.
• Alcohol Beverage Service certifications must be current.
• Food Handler’s Certificate required.
• California Responsible Beverage Service Training and Certification required upon hire.

Responsabilidades

• Assist Bowling Center Manager with staffing, scheduling, training, and documenting disciplinary issues.
• Coach and counsel staff and address team member issues.
• Provide leadership within the department and monitor performance objectives.
• Build guest relations by soliciting feedback and resolving complaints.
• Perform Bowling Center Staff duties as needed, including cash handling and overseeing the desk, lane assignments, bar/kitchen coverage.
• Maintain food and beverage controls and current Food Handler certification.
• Communicate needs for bowling or operational supplies to management.
• Prepare staff schedules two weeks in advance.
• Maintain cash variance logs and POS shift/reset reports.
• Establish relationships with guests to support Viejas guest service standards.
• Stay informed on marketing promotions and events; conduct daily briefings.
• Adhere to all policies, procedures, and safety standards; ensure a clean, safe environment.
• Perform other duties as assigned.
• Manage attendance reporting, time off requests, and training of team members.
• Plan, assign, and direct work; reward and discipline staff as needed.

Conocimientos

Leadership experience

Verbal communication

Written communication

Interpersonal skills

Multitasking

Attention to detail

Cash handling

Microsoft Office

Excel

Word

Teamwork

Educación

High School Diploma / GED

Herramientas

Microsoft Office

Word

Excel

Descripción del empleo

Viejas Casino & Resort is seeking a Bowling Center Assistant Manager to support the Bowling Center Manager with staff scheduling, training, and discipline documentation. You will coach, counsel, and lead the team, ensuring excellent guest service and efficient operations.

Responsibilities include cash handling, desk oversight, lane assignments, bar/kitchen coverage, and maintaining food/beverage controls. Requires at least 3 years of supervisory experience, and relevant certifications (Alcohol