Bowling Center Lead and Guest Experience Coach

Golden Entertainment, Inc.; Pahrump (NV); Sur place; USD 17 000 - 28 000; Plein temps

Résumé du poste

Golden Pahrump Nugget, LLC is seeking a Lead Bowling Attendant to oversee Bowling Center operations, guide team members, and ensure a welcoming guest experience.

You will supervise shifts, assist training, monitor service flow, manage POS transactions, and support labor and cost controls while following safety and company standards.

The role requires 1+ years in bowling/retail/hospitality, solid communication, reliability, and the ability to work a flexible schedule in a fast-paced setting.

Qualifications

• Experience in bowling, retail, or hospitality environments.
• Ability to lead a team and coach peers.
• Strong verbal communication and interpersonal skills.

Responsabilités

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety.
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed.
• Maintain Bowling Center standards by overseeing cleanliness, equipment condition, and inventory levels.
• Monitor and restock merchandise, ensuring product quality, availability, and visual presentation in the retail area.
• Oversee shift activities, including POS transactions, guest check-ins, and coordination of team roles and responsibilities.
• Optimize profits by supporting control of labor and operational costs.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.

Connaissances

Team leadership

Coaching

Communication

Guest service

Reliability

Formation

High School Diploma

Outils

POS system

Description du poste

Golden Pahrump Nugget, LLC is seeking a Lead Bowling Attendant to oversee Bowling Center operations, guide team members, and ensure a welcoming guest experience.

You will supervise shifts, assist training, monitor service flow, manage POS transactions, and support labor and cost controls while following safety and company standards.

The role requires 1+ years in bowling/retail/hospitality, solid communication, reliability, and the ability to work a flexible schedule in a fast-paced setting.