Guest Experience Lead - Front Desk at a Bowling Center

Back Alley Bowling; Glendale (CA); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

401k

Team Member Discounts

Friends & Family Discounts

Job summary

Back Alley Bowling in Glendale, CA is seeking Front Desk Attendants to deliver a friendly, efficient greeting and help Guests choose the best bowling experience. You will handle calls, assist with equipment rentals, maintain front desk cleanliness, and support other departments as needed.

Prior cash handling and a cheerful, team-oriented attitude are preferred; must be 18+ and able to work day, night, and weekend shifts.

Qualifications

• Prior cash handling experience preferred.
• Must be at least 18 years of age or older.
• Friendly and outgoing personality.
• Able to work flexible day, night, and weekend shifts.
• Good communication with guests and team members.

Responsibilities

• Answer phones with the proper greeting and provide prompt, accurate information.
• Ensure smooth guest flow and maximum lane utilization.
• Assign rental shoes, lanes, billiard tables, and lockers.
• Maintain cleanliness and organization at the front desk.
• Assist other departments as necessary and handle guest questions.

Skills

Customer service

Cash handling

Phone etiquette

Team player

Communication

Tools

POS System

Job description

Glendale, United States | Posted on 04/17/2026

If you are looking for a fun, rewarding career where you can meet some of thecoolest people (Team Members & Guests), then look no further. Back AlleyBowling offers competitive pay, 401k, Team Member Discounts, Friends &Family Discounts, and so MUCH MORE! Please see the job description below. Ifwant to join an AWESOME team, don't delay, please apply today!

We are seeking Front DeskAttendants to provide the most amazing bowling experience to our Guests.Looking for individuals with some pep in their step who love to chit chat andmake Guests feel welcome. You will deliver prompt, friendly service by helpingGuests select the best bowling experience for their group, help with theselection of proper bowling equipment (shoes and balls), answer the phones anddirect calls to other departments, answer questions about all the center has tooffer, maintain cleanliness and organization of the front desk and assist otherdepartments as necessary.

Summaryof Responsibilities:

· Answer phones with theproper greeting and provides prompt and accurate information
· Ensure maximum utilizationof lanes through efficient control of guest flow
· Accurately assign rentalshoes, lanes, billiard tables, and lockers
· Clean, spray and disinfectrental shoes upon return (brushing the soles)
· Track lane availability andassign open lanes
· Prepare for leagues,ensuring that they start on time
· Promptly notify mechanicand/or porter of any pinsetter malfunctions and logs it on call sheet
· Operate POS accurately andefficiently
· Use perfect cash handlingpractices
· Assist team members withmiscellaneous duties to prevent delays in Guest service
· Operate the P/A system
· Promptly assist Guests andanswer all questions, seeking help from management as needed

PhysicalDemands

· Constantlyrequired to stand
· Constantlyrequired to walk, including up and down stairs
· Mustbe able to lift or carry 10 pounds or less

Abilities required:

· Friendlyand outgoing personality
· Mustbe able to get along with other team members
· Mustbe willing to work a variety of shifts: day, night, and weekends
· Mustcommunicate effectively to the guests, team members, managers
· Mustbe clean and organized
· Excellentinterpersonal skills

Requirements

Previous Cash Handling Experience Preferred

Must be atleast 18 years of age or older