Lead Bowling Attendant

Pahrump Nugget Hotel & Casino; Pahrump (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Golden Pahrump Nugget, LLC is seeking a Lead Bowling Attendant to oversee shifts, guide team members, and ensure a smooth guest experience in the Bowling Center.

You will lead operations, train staff, monitor service flow, and support profitability while maintaining safety and quality standards.

Qualifications

• 1+ year experience in bowling, retail, or hospitality preferred.
• Ability to guide and motivate peers in a high-volume, guest-facing environment.
• Strong verbal communication and interpersonal skills for coaching and conflict resolution.

Responsibilities

• Assist with training and serve as a resource to team members.
• Support daily operations: guest interactions, service flow, and safety.
• Act as shift lead and escalate issues to management as needed.
• Maintain Bowling Center standards: cleanliness, equipment, and inventory.
• Oversee shift activities: POS transactions and guest check-ins.
• Monitor labor and costs to optimize profits.
• Ensure compliance with gaming laws and internal controls.
• Provide outstanding guest service in a timely manner.

Skills

Team leadership

Customer service

Communication

Multitasking

Education

High school diploma

Tools

POS system

Job description

At Golden Pahrump Nugget, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As Lead Bowling Attendant, you play a vital role in the daily operations of the Bowling Center. You oversee assigned shifts, guide team members, and ensure a smooth, enjoyable experience for every guest. Your leadership helps create a welcoming environment and supports the overall success of the center.Job Description:Essential Functions and Responsibilities:Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safetyServe as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as neededMaintain Bowling Center standards by overseeing cleanliness, equipment condition, and inventory levelsMonitor and restock merchandise, ensuring product quality, availability, and visual presentation in the retail areaOversee shift activities, including POS transactions, guest check-ins, and coordination of team roles and responsibilitiesOptimize profits by supporting control of labor and operational costsEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.Perform other duties as assigned.Qualifications1 or more years of experience in a bowling, retail, or hospitality environmentDemonstrated ability to guide and motivate peers in a high-volume or guest-facing environmentStrong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolutionReliable and organized with the ability to prioritize tasks and support shift coordinationFlexible to adapt to changing business needs, schedules, and guest volumesCommitted to fostering a respectful, inclusive, and safety-conscious work environmentAbility to access and input information using a moderately complex computer systemRequirementsAt least 21 years of ageHigh School Diploma or equivalent preferedAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNonePhysical RequirementsOccasionally push/pull up to 60 lbsFrequently lift and/or carry up to 60 lbs at floor, knee, waist, and chest levelsFrequently squat, kneel, reach, bend, twistOccasionally sit and work at a desk or computerFrequently stand and walkAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyBright flashing lightsHot Cold TemperaturesSlippery surfacesExposure to dust, fumes, and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.