Boutique Studio Lead: Client Experience & Sales

JETSET Pilates®; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

JETSET Pilates in Austin is seeking a Studio Lead to deliver an exceptional boutique fitness experience and support staff at the front desk. You will answer phones, respond to emails, and process sales while maintaining a welcoming environment.

You will greet clients, check them in, recruit and retain members, and perform retail transactions. This role requires morning, evening, and weekend availability and close collaboration with instructors and management.

Qualifications

• Answer phones, field questions, respond to emails, and process sales in line with JETSET Pilates Standards of Service.
• Maintain a clean and organized front desk and lobby area; assist instructors with opening/closing duties.
• Work morning, evening, and weekend shifts as necessary.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Sales

Communication

Front desk operations

Tools

AXLE CRM

Job description

JETSET Pilates in Austin is seeking a Studio Lead to deliver an exceptional boutique fitness experience and support staff at the front desk. You will answer phones, respond to emails, and process sales while maintaining a welcoming environment.

You will greet clients, check them in, recruit and retain members, and perform retail transactions. This role requires morning, evening, and weekend availability and close collaboration with instructors and management.