Studio Lead - Downtown Austin

JETSET Pilates; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

A fitness studio in Austin is looking for dynamic Studio Leads to enhance client relations and support instructors. Responsibilities include providing exceptional customer service, processing sales, and maintaining studio cleanliness. Ideal candidates are expected to communicate effectively, assist with studio operations, and work during varied shifts. This position offers an opportunity to contribute to a thriving fitness environment and engage with clients in multiple capacities.

Qualifications

• Strong customer service skills and ability to build rapport with clients.
• Proficient in phone and email communication.
• Experience in retail transactions and maintaining a clean environment.

Responsibilities

• Assist clients and staff with inquiries and transactions.
• Maintain cleanliness of the studio and front desk.
• Sell memberships and packages to clients.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Skills

Customer service excellence

Effective communication

Sales experience

Organizational skills

Tools

Client Relationship Manager (CRM) system

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.