Boutique Senior Living Concierge: Front Desk & Guest Experience

Gallaher Signature Living; Moorpark (CA); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

401(k) plan

Paid time off

Meal benefits

Career growth

Training provided

Descripción de la vacante

Gallaher Signature Living is seeking a Concierge to serve as the community’s front-of-house ambassador, delivering a warm, boutique living experience for residents, families, and guests. In alignment with our mission and California RCFE regulations, you will handle inquiries, maintain access control, document communications, and support resident safety and comfort with discretion and professionalism.

This non-clinical role emphasizes hospitality, privacy, and teamwork across departments to

Formación

• Experience in customer service, reception, hospitality, or senior living.
• Ability to communicate with older adults, families, and staff respectfully.
• Familiarity with RCFE or regulated senior living environment preferred.

Responsabilidades

• Greet residents, families, visitors, and vendors in a respectful, professional, and welcoming manner.
• Serve as a point of contact for general inquiries, directions, and assistance.
• Foster positive relationships with residents while maintaining appropriate professional boundaries.
• Support resident independence, dignity, and rights at all times.
• Answer and route telephone calls; take and deliver accurate messages.
• Monitor building access and follow visitor management and security procedures.
• Maintain required sign-in logs, package logs, keys, and front desk documentation.
• Communicate resident needs, concerns, or requests to appropriate departments promptly.
• Observe residents for changes in condition, behavior, or safety concerns and report observations according to community policy.
• Respond to emergencies in accordance with established procedures, including contacting appropriate staff or emergency services.
• Participate in emergency drills and follow disaster preparedness plans.
• Comply with all applicable California Title 22 RCFE regulations and CCRC policies and procedures.
• Protect resident rights, privacy, confidentiality, and dignity.
• Act as a mandated reporter, immediately reporting suspected abuse, neglect, or exploitation in accordance with Title 22 and community policy.
• Maintain accurate documentation as required by regulation and community standards.
• Perform duties within the defined scope of the Concierge role and refrain from providing personal care or clinical services.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Uphold community policies, service standards, and brand expectations.
• Represent the community’s mission, values, and commitment to quality, safety, and regulatory compliance.

Conocimientos

Customer service

Reception

Hospitality

Senior living

Bilingual abilities preferred

Herramientas

Basic computer skills

Descripción del empleo

Gallaher Signature Living is seeking a Concierge to serve as the community’s front-of-house ambassador, delivering a warm, boutique living experience for residents, families, and guests. In alignment with our mission and California RCFE regulations, you will handle inquiries, maintain access control, document communications, and support resident safety and comfort with discretion and professionalism.

This non-clinical role emphasizes hospitality, privacy, and teamwork across departments to