Boutique Reception Concierge: Elevated Guest Experience

HRI Hospitality; New Orleans (LA); On-site; USD 22,000 - 30,000; Full time

Job summary

Maison Métier in New Orleans' Warehouse District seeks a friendly Reception Concierge to welcome guests, answer inquiries, and support front desk operations. You will guide guests to local attractions, manage calls and emails, assist with check-ins/outs, and coordinate with housekeeping to ensure a seamless guest experience.

This role requires excellent communication, a professional appearance, and flexibility to work varied shifts.

Qualifications

• High school diploma or equivalent required; hospitality coursework is a plus.
• Minimum 1 year in customer service or front desk; hospitality/concierge experience preferred.
• Experience with phone systems and property management software is a plus.

Responsibilities

• Greet and welcome guests in a professional, friendly manner.
• Manage guest inquiries and provide directions and local recommendations.
• Answer and route phone calls, messages, and emails promptly.
• Assist with check-ins and check-outs and guest requests as needed.
• Coordinate with housekeeping and front desk for smooth operations.
• Maintain lobby and public areas cleanliness and organization.
• Assist with reservations and guest correspondence as required.
• Handle guest concerns with professionalism and escalate when needed.
• Ensure adherence to policies, brand standards, and safety procedures.
• Perform other duties as assigned by management.

Skills

Communication skills

Interpersonal skills

Professional appearance

Organizational skills

Multitasking

Microsoft Office Suite

Discretion

Local attractions knowledge

Flexibility with shifts

Education

High school diploma

Hospitality coursework preferred

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Maison Métier in New Orleans' Warehouse District seeks a friendly Reception Concierge to welcome guests, answer inquiries, and support front desk operations. You will guide guests to local attractions, manage calls and emails, assist with check-ins/outs, and coordinate with housekeeping to ensure a seamless guest experience.

This role requires excellent communication, a professional appearance, and flexibility to work varied shifts.