Boutique Hotel Concierge — Exceptional Guest Experience

Maison Métier; New Orleans (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

Maison Métier, a boutique luxury hotel in New Orleans’ Warehouse District, is seeking a Reception Concierge to warmly greet guests, provide directions, and ensure a memorable stay with professional and efficient service.

Responsibilities include handling inquiries by phone and email, assisting with check-ins/check-outs, coordinating with housekeeping and front desk teams, and sharing local dining and attractions recommendations.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Greet and welcome guests and visitors in a professional and friendly manner.
• Manage guest inquiries, provide directions, and offer recommendations for local attractions and services.
• Answer and route phone calls, messages, and emails promptly and accurately.
• Assist with check-ins, check-outs, and guest requests as needed.
• Coordinate with housekeeping, maintenance, and front desk teams to ensure smooth operations.
• Maintain cleanliness and organization of the lobby, reception, and public areas.
• Assist with administrative tasks, reservations, and guest correspondence.
• Handle guest concerns with professionalism and escalate issues when appropriate.

Skills

Excellent communication

Interpersonal skills

Professional appearance

Multitasking

MS Office

Discretion with information

Local knowledge of attractions

Education

High school diploma or equivalent

Hospitality coursework/degree preferred

Tools

Hotel phone systems

Property management software

Job description

Maison Métier, a boutique luxury hotel in New Orleans’ Warehouse District, is seeking a Reception Concierge to warmly greet guests, provide directions, and ensure a memorable stay with professional and efficient service.

Responsibilities include handling inquiries by phone and email, assisting with check-ins/check-outs, coordinating with housekeeping and front desk teams, and sharing local dining and attractions recommendations.