Elevated Boutique Hotel Reception Concierge

Maison Métier; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Maison Métier, a boutique luxury hotel in New Orleans, seeks a Reception Concierge to deliver warm, personalized service to guests, visitors, and team members. You are the first point of contact, providing information, directions, and tailored assistance to ensure a memorable stay while maintaining professionalism and efficiency.

Responsibilities include greeting guests, handling inquiries, assisting with check-ins/check-outs, coordinating with housekeeping and other departments, and supporting

Qualifications

• High school diploma required; college coursework in hospitality preferred.
• Minimum 1 year of customer service or front desk experience.
• Experience with hotel or office phone systems and property management software is a plus.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Answer and route phone calls, messages, and emails promptly.
• Assist with check-ins/check-outs and guest requests as needed.
• Coordinate with housekeeping and front desk teams for smooth operations.
• Maintain lobby and reception area cleanliness and organization.
• Handle guest concerns professionally and escalate when appropriate.

Skills

Customer service

Communication

Multitasking

Office software

Education

High school diploma

Hospitality coursework

Tools

Property management software

Phone systems

Job description

Maison Métier, a boutique luxury hotel in New Orleans, seeks a Reception Concierge to deliver warm, personalized service to guests, visitors, and team members. You are the first point of contact, providing information, directions, and tailored assistance to ensure a memorable stay while maintaining professionalism and efficiency.

Responsibilities include greeting guests, handling inquiries, assisting with check-ins/check-outs, coordinating with housekeeping and other departments, and supporting