Reception Concierge

Maison Métier; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Maison Métier, a boutique luxury hotel in New Orleans, seeks a Reception Concierge to deliver warm, personalized service to guests, visitors, and team members. You are the first point of contact, providing information, directions, and tailored assistance to ensure a memorable stay while maintaining professionalism and efficiency.

Responsibilities include greeting guests, handling inquiries, assisting with check-ins/check-outs, coordinating with housekeeping and other departments, and supporting

Qualifications

• High school diploma required; college coursework in hospitality preferred.
• Minimum 1 year of customer service or front desk experience.
• Experience with hotel or office phone systems and property management software is a plus.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Answer and route phone calls, messages, and emails promptly.
• Assist with check-ins/check-outs and guest requests as needed.
• Coordinate with housekeeping and front desk teams for smooth operations.
• Maintain lobby and reception area cleanliness and organization.
• Handle guest concerns professionally and escalate when appropriate.

Skills

Customer service

Communication

Multitasking

Office software

Education

High school diploma

Hospitality coursework

Tools

Property management software

Phone systems

Job description

67 rooms Amenities: unique on-site food and beverage operations, rooftop pool, fitness center, valet parking. A boutique luxury hotel in New Orleans’ Warehouse District, just steps from Magazine Street, Maison Métier is surrounded by galleries, boutiques, and top dining, and only minutes from the French Quarter and National WWII Museum. Blending old-world charm with modern elegance, the property offers an intimate, high-touch hospitality experience—ideal for professionals who thrive on personalized service in a nimble, design-forward environment.

Maison Métier offers a refined boutique hotel experience where timeless elegance meets the vibrant culture of New Orleans. Designed for discerning travelers, the hotel blends sophisticated interiors, curated art, and personalized service to create an intimate and elevated stay. A one Michelin Key property three years in a row, Maison Métier feels less like a hotel and more like a lavish, art-laden residence.

The Reception Concierge is responsible for creating a warm and welcoming environment for all guests, visitors, and team members. This role serves as the first point of contact, providing information, directions, and personalized service to ensure a memorable guest experience while maintaining professionalism and efficiency at all times.

MINIMUM REQUIREMENTS

Education High school diploma or equivalent required. College coursework or degree in Hospitality or related field preferred.

Experience

Minimum 1 year of customer service or front desk experience required. Previous hospitality or concierge experience preferred. Experience with hotel or office phone systems and property management software a plus.

Skills & Knowledge

Excellent communication and interpersonal skills. Professional appearance and polished demeanor. Strong organizational and multitasking abilities. Proficient in Microsoft Office Suite (Word, Outlook, Excel). Ability to handle sensitive information with discretion. Knowledge of local attractions, dining, and events preferred. Flexibility to work various shifts, including weekends and holidays.

Job Duties & Responsibilities

Greet and welcome guests and visitors in a professional and friendly manner. Manage guest inquiries, provide directions, and offer recommendations for local attractions and services. Answer and route phone calls, messages, and emails promptly and accurately. Assist with check-ins, check-outs, and guest requests as needed. Coordinate with housekeeping, maintenance, and front desk teams to ensure smooth operations. Maintain cleanliness and organization of the lobby, reception, and public areas. Assist with administrative tasks, reservations, and guest correspondence. Handle guest concerns with professionalism and escal issues when appropriate. Ensure adherence to company policies, brand standards, and safety procedures. Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.