Boutique Product Manager - Client Experience Leader

3M HEALTHCARE; Palo Alto (CA); On-site; USD 87,500 - 130,000; Full time

Benefits offered by this job

Wellbeing days

Family leave

Milk Stork

Care.com Membership

401K

Paid time off

Healthcare

Job summary

CHANEL, Inc. in Palo Alto is seeking a Product Manager to lead client experience and business outcomes within the boutique. You will coach a diverse sales team, collaborate with the Boutique Director, and own the assigned product category to drive performance and growth.

You will train staff on CHANEL savoir faire, product details, and service delivery, while building the client base through events and partnerships. A passion for CHANEL and strong leadership are essential.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for, client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Minimum 5 years of related experience.
• Bachelor’s degree (preferred).
• Ability to lift 15 lbs.
• Flexible schedule with the ability to work late nights, weekends, and some holidays.

Responsibilities

• Spend time on the floor, coach and inspire a team to deliver an elevated client experience for all clients.
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Provide initial and frequent ongoing training and development for all team members, including CHANEL savoir faire, product details and service delivery.
• Drive all aspects of the assigned product category, including analysis, reporting, assortment planning, and partnership with Home Office buying team.
• Lead a team with agility and resilience by applying key performance indicators and lessons learned to enhance team and business performance.
• Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events.

Skills

Team collaboration

Client experience

Communication skills

Leadership

Coaching

Education

Bachelor’s degree (preferred)

Job description

CHANEL, Inc. in Palo Alto is seeking a Product Manager to lead client experience and business outcomes within the boutique. You will coach a diverse sales team, collaborate with the Boutique Director, and own the assigned product category to drive performance and growth.

You will train staff on CHANEL savoir faire, product details, and service delivery, while building the client base through events and partnerships. A passion for CHANEL and strong leadership are essential.