Boutique Director: Lead & Elevate Client Experience

Chanel, Inc.; Beverly Hills (CA); On-site; USD 135,000 - 170,000; Full time

Benefits offered by this job

Wellbeing days

401K

Healthcare coverage

Volunteer days

Job summary

CHANEL, Inc. in Beverly Hills is seeking a Boutique Director to lead the boutique, serve as brand ambassador, and coach a diverse team to deliver superior client service. You will drive sales, develop leadership, and partner with Home Office on strategic initiatives to exceed targets.

The role emphasizes coaching, inclusion, and a client-centric culture with focus on elevating service and brand presence in the market.

Qualifications

• Minimum 7 years of related experience in boutique management or luxury retail.
• Bachelor’s degree preferred and strong leadership capabilities.
• Proven ability to coach and develop leaders and frontline staff.
• Excellent communication and client-service orientation.

Responsibilities

• Lead boutique staff to deliver elevated client experiences and drive sales.
• Coach and mentor boutique leadership, empowering teams to manage reports.
• Develop and achieve business goals with Home Office collaboration.
• Represent CHANEL in the market and build client base through events.

Skills

People leadership

Sales leadership

Client experience

Communication skills

Multitasking

Education

Bachelor’s degree

Job description

CHANEL, Inc. in Beverly Hills is seeking a Boutique Director to lead the boutique, serve as brand ambassador, and coach a diverse team to deliver superior client service. You will drive sales, develop leadership, and partner with Home Office on strategic initiatives to exceed targets.

The role emphasizes coaching, inclusion, and a client-centric culture with focus on elevating service and brand presence in the market.