Boutique Director: Lead and Inspire Elite Client Experience

cc; San Francisco (CA); On-site; USD 134,000 - 185,000; Full time

Benefits offered by this job

Wellbeing resources

Wellbeing days in retail

401K and incentives

Generous PTO

Comprehensive health coverage

Job summary

CHANEL, Inc. in San Francisco seeks a Boutique Director to lead the boutique and be the brand ambassador, building an exceptional team and delivering superior client service that drives sales and brand growth.

The role emphasizes leadership, inclusion, and strategic collaboration with Home Office, with a minimum of 7 years in related retail leadership and a flexible schedule including late nights and weekends.

Qualifications

• Minimum 7 years of related experience.
• Excellent communication skills are essential.
• Passion for client experience and brand heritage.
• Foreign language skills are preferred but not required.

Responsibilities

• Coach and inspire boutique staff to deliver elevated client experiences.
• Foster a positive working environment with a culture of feedback and teamwork.
• Act as leader of leaders, developing boutique leadership and empowering the team.
• Develop and achieve business goals with the boutique team and Home Office to increase sales.
• Lead the team with agility and resilience, using KPIs to improve performance.
• Represent CHANEL in the market through events and partnerships to grow client base.

Skills

People leadership

Excellent communication

Client experience

Foreign language skills

Education

Bachelor's degree (preferred)

Job description

CHANEL, Inc. in San Francisco seeks a Boutique Director to lead the boutique and be the brand ambassador, building an exceptional team and delivering superior client service that drives sales and brand growth.

The role emphasizes leadership, inclusion, and strategic collaboration with Home Office, with a minimum of 7 years in related retail leadership and a flexible schedule including late nights and weekends.