Boutique Experience Leader

Chanel, Inc.; New York (NY); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Wellbeing days

401K

Healthcare benefits

Paid time off

Bonus potential

Job summary

CHANEL, Inc. in New York seeks an Assistant Manager, Experience to lead a high-performing team on the sales floor and deliver exceptional client experiences.

You will coach Sales Assistants, collaborate with Boutique Leadership, and drive performance while upholding CHANEL’s values. Train teammates on CHANEL savoir-faire and product details, analyze KPIs, and build strong client relationships with local partners.

Qualifications

• Minimum 3 years of related experience.

Responsibilities

• Coach and manage a diverse team of salespeople, championing collaboration, accountability, and continuous growth.
• Work closely with the Boutique Leadership Team—imparting knowledge, encouraging curiosity, and supporting ongoing improvement in boutique efficiency.
• Fully own and drive the performance of Sales Assistants, empowering them to deliver elevated client service and meaningful connection.
• Provide initial and ongoing training on CHANEL savoir-faire, product details, and service excellence.
• Analyze Boutique and Team member KPIs, propose action plans, and align with CHANEL’s vision and values.

Education

Bachelor's degree

Job description

CHANEL, Inc. in New York seeks an Assistant Manager, Experience to lead a high-performing team on the sales floor and deliver exceptional client experiences.

You will coach Sales Assistants, collaborate with Boutique Leadership, and drive performance while upholding CHANEL’s values. Train teammates on CHANEL savoir-faire and product details, analyze KPIs, and build strong client relationships with local partners.