Assistant General Manager

The NOW Birmingham; Birmingham (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free food & snacks

Paid time off

Job summary

The NOW Massage Birmingham is seeking a hands-on leader to oversee daily operations, coach our front desk and massage therapist teams, and help drive membership and sales growth alongside the General Manager.

As a locally owned boutique expanding across Metro Detroit, you’ll ensure brand standards, manage staffing, deliver exceptional guest experiences, and partner with ownership to create a positive, high-performing team culture.

Qualifications

• 2+ years of leadership or management experience preferred, ideally in a guest-focused service business.
• Strong communication, organization, and problem-solving skills.
• Availability to work five days per week, including evenings, weekends, and holidays, with consistent coverage during peak periods.

Responsibilities

• Oversee daily operations, including opening, closing, cleanliness, inventory, and brand standards.
• Coach and support the team, address attendance and performance concerns, and assist with hiring and training.
• Assist with team scheduling and address day-to-day staffing needs.
• Deliver an exceptional guest experience, resolve concerns, and strengthen member relationships.
• Help drive memberships, retention, rebooking, and sales through team coaching and performance tracking.
• Support administrative tasks, local promotions, and community partnerships.

Skills

Leadership

Guest-focused service

Team coaching

Communication

Problem-solving

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Paid time off

Join The NOW Massage Birmingham!

As a locally owned business growing across Metro Detroit, we’re looking for a hands‑on leader who takes initiative and cares about their team and guests. You’ll help lead our Birmingham boutique’s daily operations, coach and support our front desk and massage therapist teams, and drive membership and sales growth alongside the General Manager and ownership.

What You’ll Do

• Help oversee daily operations, including opening, closing, cleanliness, inventory, and brand standards.
• Coach and support the team, help address attendance and performance concerns, and assist with hiring and training.
• Assist with team scheduling and address day‑to‑day staffing needs.
• Deliver an exceptional guest experience, resolve concerns, and strengthen member relationships.
• Help drive memberships, retention, rebooking, and sales through team coaching and performance tracking.
• Support administrative tasks, local promotions, and community partnerships.

What We’re Looking For

• 2+ years of leadership or management experience preferred, ideally in a guest‑focused service business.
• Strong communication, organization, and problem‑solving skills.
• Confidence coaching employees, addressing performance concerns, and driving sales.
• A dependable, proactive approach and willingness to take ownership of your responsibilities.
• Availability to work five days per week, including evenings, weekends, and holidays, with consistent coverage during peak periods.

What We Offer

• Competitive salary with potential performance incentives.
• Complimentary massage and team member discounts.
• Career growth as we expand across Metro Detroit.
• A beautiful work environment and a positive, supportive team culture.

Ready to help build something special? We’d love to hear from you.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high‑quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose/Mission

Self‑Care is Essential - The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable, and high‑quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

Company Values & Brand Truths:

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.