Boutique Operations Lead - Elevate Customer Experience

Nestle; Nashville (TN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401k with company match

Educational reimbursement

Health and mental wellness programs

DE&I resource groups

Commuter benefits

Pet adoption reimbursement

Employee recognition program

Discounts at over 2,000 companies

Job summary

Nestlé Nespresso USA is hiring a Boutique Operations Manager for our Nashville Green Hills location. You will partner with the Boutique Manager and Assistant Manager to run daily store functions, manage inventory, and maintain safety and compliance, delivering outstanding service and efficient operations.

The role combines back‑of‑house leadership with front‑of‑house support, leading a small team, guiding IT systems and order fulfillment, and driving improvements.

Qualifications

• High School Diploma or GED required.
• 3+ years’ experience in retail or customer service industry related profession.
• Experience in operations or back of house preferred.
• Proven ability to effectively lead and influence people; leadership experience preferred.
• Process and detail oriented with a systematic approach to work.
• You will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutions.
• Availability to work open and closing shifts, weekends, and holidays.
• Able to travel up to 10% for required meetings or training.

Responsibilities

• Operations and Inventory Management : Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices. This includes implementing safety protocols, managing cash operations, and overseeing stock and inventory management.
• IT Systems Management : Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets. You will oversee the racking system and ensure that all equipment is operational, facilitating smooth back‑of‑house operations.
• Store Services : You will maintain, teach and train employees on the coffee roaster, engraver, and the tasting bar.
• Omni Services Coordination : Manage the fulfillment of customer orders, including same‑day delivery and online in‑store pickups, ensuring that all services are executed efficiently and to the highest standards.
• Operational Efficiencies : Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction. You will implement Total Quality Management (TQM) principles while adhering to safety protocols.
• Compliance Oversight : Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks. You will lead initiatives to promote a safety‑conscious culture and ensure that all employees are certified in Food Safety and CPR as per local regulations.
• Team Leadership and Development : Guide, support, and coach the back‑of‑house team of 2, to deliver exceptional customer experience through adherence to operational standards. You will also step in as the Manager on Duty (MOD) for front‑of‑house operations, assisting on the sales floor as needed and driving both employee and customer experiences.
• General Support : Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.

Skills

Leadership

Customer service

Operations

Analytical thinking

MS Office

Education

High School Diploma or GED

Tools

Adobe

AI tools

Job description

Nestlé Nespresso USA is hiring a Boutique Operations Manager for our Nashville Green Hills location. You will partner with the Boutique Manager and Assistant Manager to run daily store functions, manage inventory, and maintain safety and compliance, delivering outstanding service and efficient operations.

The role combines back‑of‑house leadership with front‑of‑house support, leading a small team, guiding IT systems and order fulfillment, and driving improvements.