Boutique Manager - Valley Fair

Brobston Group; San Jose (CA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Bonus or commission structure

Paid time off

Retail holiday pay

401k

Employee assistance programs and more

Job summary

Brobston Group is seeking a Boutique Manager for a Tag Heuer boutique in the United States. You will play an active role on the sales floor to drive boutique sales and achieve objectives, while analyzing store performance KPIs and capitalizing on business opportunities.

You will lead a team, set objectives, provide on-floor coaching, and uphold luxury standards. You will embody the brand, network with influential locals, and develop long-term client relationships through proactive clienteling

Qualifications

• Luxury retail leadership experience is beneficial.
• Ability to drive sales and motivate a team.

Responsibilities

• Active role on the sales floor to increase boutique sales and meet objectives.
• Analyzes KPIs (traffic, conversion, sales in volume and value, ASP, mix) and identifies business opportunities; develops 360° action plans.
• Stays updated on the watch industry and local market competitive environment.
• Sets individual and collective objectives, conducts performance reviews of the team.
• Shadows and supports team members on the floor with immediate feedback and development.
• Ensures team motivation and cohesion while maintaining a positive, inclusive work environment.
• Identifies and hires new team members.
• Delivers outstanding service and embodies Tag Heuer brand values, acting as a Brand Ambassador at events.
• Leads client development, sets clienteling objectives, ensures qualitative client data collection, and leverages data to personalize outreach.
• Oversees boutique operations (inventory, cash, security, opening/closing) and ensures internal controls.

Skills

Sales leadership

Performance analysis

Brand ambassador

Team development

Job description

A TAG HEUER BOUTIQUE MANAGER IS…

…A PERFORMANCE-DRIVEN SALES EXPERT

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzesthe store’sretailperformanceKPIs(traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° actionplansto tackle them
• Stays updated on the watch industry and local market competitive environment

… A TEAM LEADER

• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members

… A TAG HEUER AMBASSADOR

• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming, attitudes, and Visual Merchandisingmeet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence

… A CLIENT DEVELOPMENT SPECIALIST

• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives(number of outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI

… AN OPERATIONS EXCELLENCE SUPERVISOR

• Oversees theboutique operational processes, front and back, in line with internal guidelines:inventory, cash, security, store opening and closing, etc.
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

Employee benefits:

• medical insurance
• bonus or commission structure
• paid time off
• retail holiday pay
• 401k
• automatic employee contribution
• employee assistance programs and more

Equal Employment Opportunity

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

Pay is commensurate with experience: $120,000 - $145,000 base salary plus quarterly and annual bonus.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.