Boutique Manager - Century City

TAG Heuer; San Jose (CA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Bonus or commission structure

Paid time off

401k

Employee assistance program

Job summary

TAG Heuer is seeking a Boutique Manager in California to lead a high-performing luxury retail team. You will drive boutique sales on the shop floor, analyze performance metrics, and implement strategic plans to grow client relationships and brand presence at events and daily operations.

With a focus on coaching staff, maintaining premium service standards, and managing store processes, you will embody the brand values and lead a cohesive, results-oriented team in a dynamic luxury environment.

Qualifications

• Experience leading luxury retail teams in boutique environments.
• Strong communication and presentation skills; ability to coach and develop staff.

Responsibilities

• Lead on-floor sales initiatives to increase boutique performance.
• Analyze KPIs (traffic, conversion, ASP) and develop 360° action plans.
• Hires, develops and motivates team to deliver exceptional service.
• Oversees operations: inventory, cash handling, store opening/closing, maintenance.

Skills

Luxury retail leadership

Team coaching

Clienteling

KPI analysis

Interpersonal communication

Agile multi-tasking

Job description

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment
• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members
• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence
• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI
• Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

A TAG HEUER BOUTIQUE MANAGER IS…

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment

…A PERFORMANCE-DRIVEN SALES EXPERT

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment

… A TEAM LEADER

• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members

… A TAG HEUER AMBASSADOR

• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence

… A CLIENT DEVELOPMENT SPECIALIST

• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI

… AN OPERATIONS EXCELLENCE SUPERVISOR

• Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

PROFILE REQUIRED

• Management experience in a luxury retail environment
• Creative business driver, results-oriented
• Excellent interpersonal, communication and presentation skills
• Inspirational leader, able to coach and develop a high-performing team
• Client-centric mindset, focused on recruiting new clients and growing the active client base
• Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs

Profile

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more. Equal Employment Opportunity Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions. Pay is commensurate with experience: $120,000 - $145,000 base salary plus quarterly and annual bonus. As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.