Full-time Client Advisor - Century City

TAG Heuer; Los Angeles (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Bonus or commission structure

Paid time off

401k

Job summary

TAG Heuer seeks a Client Advisor in Los Angeles to drive boutique sales and deliver exceptional client experiences. You will work on personal KPIs, support teammates, and ensure seamless omnichannel service for every touchpoint.

You will embody the brand, build client relationships, and use tools like CEGID and Salesforce to manage data, events, and product storytelling while maintaining premium store standards.

Qualifications

• Knowledge of luxury retail environment with 2+ years experience.
• Fluency in English and Spanish; additional language a plus.
• Strong selling skills including discovery, presentation, upselling and closing.
• Experience with clienteling and KPI tracking.
• Familiarity with in-store tech and digital tools.

Responsibilities

• Increase boutique sales and achieve objectives by working on personal KPIs.
• Support colleagues and the boutique team.
• Focus on omnichannel client experiences across touchpoints.
• Propose ideas for merchandising, events, and product mix.
• Contribute to daily floor operations and visual merchandising.
• Leverage CEGID and Salesforce; perform VM tasks.
• Coordinate aftersales until watch return.
• Maintain grooming, presentation and brand standards.
• Foster an inclusive, positive store environment.

Skills

Luxury retail

Watch knowledge

Fluent English

Fluent Spanish

Sales techniques

Clienteling

CRM tools

Brand DNA

POS tools

Retail procedures

Tools

CEGID

Salesforce

Job description

A TAG HEUER CLIENT ADVISOR IS…

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
• Proposes new ideas to develop sales (merchandising, events, product mix…)

…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUE & COLLABORATION

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
• Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship

…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

• Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
• Leverages properly all tools (CEGID, Salesforce) and performs VM
• Coordinates Aftersales operations until the return of the watch
• Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
• Contributes to a positive, inclusive and supportive work environment
• Contributes to the store maintenance
• Ensures compliance with internal control policies

HARD SKILLS

• Knowledge of luxury retail environment (minimum 2 year-experience)
• Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
• Fluent in English + Spanish, a third language is a plus
• Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
• Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…
• Knowledge of Client and Clienteling KPIs
• Knowledge of digital tools
• Knowledge of / interest for Brand DNA, history & collections
• Knowledge of Front and Back tools
• Knowledge of (Brand) Retail Procedures

Soft Skills

• Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
• Open minded, excellent interpersonal and communication skills
• Energetic, self-motivated, action and results-oriented
• Self-starter, able to work effectively in a fast-paced and dynamic environment
• Adaptable to changes, flexible, able to bring up new ideas and solutionsTeam spirit, high integrity and transparency
• Ability to represent the Maison in & outside the store, great presentation skills
• Digitally savvy, fast learner and rigorous

Pay is commensurate with experience

$25.00 - $28.00 hourly rate plus commission and quarterly bonus.

Profile

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

Equal Employment Opportunity Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions. As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.