Boutique Manager - Century City

LVMH; San Jose (CA); Sur place; USD 120 000 - 145 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Bonus or commission structure

Paid time off

Retail holiday pay

401k

Employee assistance programs

Résumé du poste

LVMH is seeking a dynamic leader for a luxury retail environment in San Jose. The role emphasizes driving store sales, coaching a high-performing team, and delivering exceptional client experiences consistent with TAG Heuer and LVMH standards.

You will analyze performance KPIs, recruit and develop staff, and maintain an inclusive and motivating store culture while representing the brand with integrity at events and in daily operations.

Qualifications

• Management experience in a luxury retail environment.
• Creative business driver, results-oriented.
• Excellent interpersonal, communication and presentation skills.
• Inspirational leader, able to coach and develop a high-performing team.
• Client-centric mindset, focused on recruiting new clients and growing the active client base.
• Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs.

Responsabilités

• Plays an active role on the sales floor, increasing boutique sales and achieving objectives.
• Analyzes store performance KPIs (traffic, conversion, sales in volume/value, ASP, mix) and identifies opportunities with 360° action plans.
• Shadows and supports the team on the floor, provides immediate feedback, and develops them in their current roles.
• Ensures the team’s motivation and cohesion while promoting a positive, inclusive, supportive work environment.
• Identifies and hires new team members.
• Leads the team to develop long-term relationships with clients.

Connaissances

Management experience

Creative business driver

Interpersonal skills

Inspirational leadership

Client-centric mindset

Agile manager

Description du poste

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzesthestore’sretailperformanceKPIs(traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° actionplansto tackle them
• Stays updated on the watch industry and local market competitive environment
• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members
• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence
• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives(number of outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI
• Oversees theboutique operational processes, front and back, in line with internal guidelines:inventory, cash, security, store opening and closing, etc.
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

Job responsibilities

PROFILE REQUIRED

• Management experience in a luxury retail environment
• Creative business driver, results-oriented
• Excellent interpersonal, communication and presentation skills
• Inspirational leader, able to coach and develop a high-performing team
• Client-centric mindset, focused on recruiting new clients and growing the active client base
• Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs

Profile

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

Pay is commensurate with experience: $120,000 - $145,000 base salary plus quarterly and annual bonus.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.