Boutique Manager - Century City

TAG Heuer; Los Angeles (CA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

401k

Job summary

TAG Heuer is seeking a Boutique Manager in Los Angeles to drive luxury sales, mentor a high-performing team, and embody the brand on and off events. You will analyze KPIs, set objectives, hire and develop staff, and ensure impeccable in-store service, maintaining luxury standards.

The role requires leadership in a fast-paced boutique, excellent interpersonal skills, and a client-centric attitude to grow relationships and tailor experiences for high-end clients.

Qualifications

• Management experience in luxury retail.
• Creative business driver, results-oriented.
• Excellent interpersonal, communication and presentation skills.
• Inspirational leader, able to coach and develop a high-performing team.
• Client-centric mindset, focused on recruiting new clients and growing the active client base.
• Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs.

Responsibilities

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives.
• Analyzes KPIs, identifies opportunities and establishes action plans.
• Sets objectives, follows performance, and conducts reviews.
• Leads and develops team members with feedback and coaching.
• Embodies brand values and acts as Brand Ambassador at events.
• Oversees boutique operations including inventory, cash, security, and store opening/closing.

Skills

Management

Leadership

Client focus

Communication

Presentation

Agile management

Job description

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment
• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members
• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence
• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI
• Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

A TAG HEUER BOUTIQUE MANAGER IS…

…A PERFORMANCE-DRIVEN SALES EXPERT

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment

… A TEAM LEADER

• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members

… A TAG HEUER AMBASSADOR

• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence

… A CLIENT DEVELOPMENT SPECIALIST

• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI

… AN OPERATIONS EXCELLENCE SUPERVISOR

• Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

Job Responsibilities

PROFILE REQUIRED

• Management experience in a luxury retail environment
• Creative business driver, results-oriented
• Excellent interpersonal, communication and presentation skills
• Inspirational leader, able to coach and develop a high-performing team
• Client-centric mindset, focused on recruiting new clients and growing the active client base
• Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs

Profile

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more. Equal Employment Opportunity Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions. Pay is commensurate with experience: $110,000 - $125,000 base salary plus quarterly and annual bonus. As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.