Boutique Manager - Century City

LVMH; Los Angeles (CA); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Bonus or commission structure

Paid time off

Retail holiday pay

401k

Employee assistance programs

Job summary

LVMH seeks a seasoned luxury retail leader in Los Angeles to drive boutique sales, coach a high-performing team, and deliver exceptional client experiences. You will analyze KPIs, stay ahead of market trends, and promote brand standards across events and daily operations.

The role emphasizes developing relationships with clients, hiring and mentoring staff, and maintaining an inclusive, high-performance environment that reflects LVMH’s prestige and values.

Qualifications

• Management experience in a luxury retail environment.
• Creative business driver with results orientation.
• Excellent interpersonal, communication and presentation skills.
• Inspirational leader who can coach and develop a high-performing team.
• Client-centric mindset focused on recruiting new clients and growing the active base.
• Agile manager who can multi-task in a fast-paced environment.

Responsibilities

• Play an active role on the sales floor, increasing boutique sales and achieving objectives.
• Analyze store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix) and identify opportunities; establish 360° action plans.
• Stay updated on the watch industry and local market competitive environment.
• Set and follow objectives, monitor performance, and conduct reviews for team members.
• Shadow and support the team on the floor; provide immediate feedback and develop them in their current roles.
• Ensure the team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment.
• Identify and hire new team members.
• Ensure outstanding service for all visitors and embody the Tag Heuer brand values as a Brand Ambassador at events.
• Ensure grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines.
• Proactively network and connect with local influencers.
• Lead the team to develop long-term client relationships and set clienteling objectives.
• Collect qualitative client data and leverage it to address clients personally and grow the business.
• Plan events aligned with brand strategy, coordinate stakeholders and assess ROI.
• Oversee boutique operations and store processes, including inventory, cash, security, opening/closing.

Skills

Luxury retail leadership

Clienteling

Team coaching

Interpersonal skills

Presentation skills

Agile management

Job description

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzesthestore’sretailperformanceKPIs(traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° actionplansto tackle them
• Stays updated on the watch industry and local market competitive environment
• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members
• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence
• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives(number of outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI
• Oversees the boutique operational processes, front and back, in line with internal guidelines:inventory, cash, security, store opening and closing, etc.
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

Job responsibilities

PROFILE REQUIRED

• Management experience in a luxury retail environment
• Creative business driver, results-oriented
• Excellent interpersonal, communication and presentation skills
• Inspirational leader, able to coach and develop a high-performing team
• Client-centric mindset, focused on recruiting new clients and growing the active client base
• Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs

Profile

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

Pay is commensurate with experience: $110,000 - $125,000 base salary plus quarterly and annual bonus.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.