Full-time Client Advisor - Orlando Vineland

TAG Heuer; Orlando (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Bonus or commission

Paid time off

Retail holiday pay

401k

Employee assistance programs

Job summary

TAG Heuer is seeking a Client Advisor in Orlando to drive boutique sales by leveraging clienteling, events and product knowledge. You will engage clients on the floor and across touchpoints, delivering memorable service while building lasting relationships.

Fluent English and Spanish are preferred; experience in luxury retail is a plus. This full-time role offers an hourly base with commission and quarterly bonus, and benefits with a focus on team collaboration and brand representation.

Qualifications

• Knowledge of luxury retail environment (minimum 2 year-experience).
• Knowledge / passion for watches, new trends in lifestyle, new technologies and sports.
• Fluent in English + Spanish, a third language is a plus.
• Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.

Responsibilities

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store.
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
• Proposes new ideas to develop sales (merchandising, events, product mix…)

Skills

Client discovery

Storytelling

Upselling

Objections handling

Sales closing

Team collaboration

Brand ambassador

Tools

CEGID

Salesforce

Job description

Job Responsibilities

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
• Proposes new ideas to develop sales (merchandising, events, product mix…)

A TAG HEUER CLIENT ADVISOR IS…

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
• Proposes new ideas to develop sales (merchandising, events, product mix…)

…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
• Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship

…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

• Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
• Leverages properly all tools (CEGID, Salesforce) and performs VM
• Coordinates Aftersales operations until the return of the watch
• Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
• Contributes to a positive, inclusive and supportive work environment
• Contributes to the store maintenance
• Ensures compliance with internal control policies

HARD SKILLS

• Knowledge of luxury retail environment (minimum 2 year-experience)
• Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
• Fluent in English + Spanish, a third language is a plus
• Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
• Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…
• Knowledge of Client and Clienteling KPIs
• Knowledge of digital tools
• Knowledge of / interest for Brand DNA, history & collections
• Knowledge of Front and Back tools
• Knowledge of (Brand) Retail Procedures

Soft Skills

• Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
• Open minded, excellent interpersonal and communication skills
• Energetic, self-motivated, action and results-oriented
• Self-starter, able to work effectively in a fast-paced and dynamic environment
• Adaptable to changes, flexible, able to bring up new ideas and solutions
• Team spirit, high integrity and transparency
• Ability to represent the Maison in & outside the store, great presentation skills
• Digitally savvy, fast learner and rigorous

Pay is commensurate with experience : $15.00 - $17.00 hourly rate plus commission and quarterly bonus.

Profile

Employee benefits:

• medical insurance
• bonus or commission structure
• paid time off
• retail holiday pay
• 401k
• automatic employee contribution
• employee assistance programs and more

Equal Employment Opportunity Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.