Boutique Hotel Security & Guest Safety Advocate

Thompson Hotels; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee meals

Training & certification support

Job summary

The Thompson Austin hotel is seeking a Security Officer to oversee guest and staff safety, ensuring strict adherence to security standards. You will complete incident reports and coordinate with management during emergencies to maintain a secure environment in a busy hotel setting.

Candidates should hold a valid First-aid/CPR/AED certification, Texas TOPS Level 2 security credentials, and be able to work a flexible schedule, including weekends and holidays. Prior security experience is preferred.

Qualifications

• Must be able to work a flexible schedule, including weekends and holidays.
• First-aid / CPR & AED certification is required.
• Experience in security or guest safety is preferred.
• Proficient in basic computer skills for incident reporting and communication.
• Strong verbal and written communication with guests and colleagues.
• A customer service mindset focused on attentive, caring service.
• Texas TOPS Level 2 Security Officer certification is required.
• Ability to stand for long periods and respond quickly to incidents.

Responsibilities

• Oversee safety and security of hotel guests and employees.
• Follow safety standards and complete incident reports as required.
• Maintain a visible security presence to deter incidents.
• Coordinate with hotel leadership during emergencies and events.

Skills

Customer service mindset

Verbal & written communication

Standing for long periods

Flexible schedule

Basic computer skills

Security experience preferred

First-aid CPR AED

Texas TOPS Level 2 certification

Job description

The Thompson Austin hotel is seeking a Security Officer to oversee guest and staff safety, ensuring strict adherence to security standards. You will complete incident reports and coordinate with management during emergencies to maintain a secure environment in a busy hotel setting.

Candidates should hold a valid First-aid/CPR/AED certification, Texas TOPS Level 2 security credentials, and be able to work a flexible schedule, including weekends and holidays. Prior security experience is preferred.