Security Officer| Full-Time

Thompson Hotels; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee meals

Training & certification support

Job summary

The Thompson Austin hotel is seeking a Security Officer to oversee guest and staff safety, ensuring strict adherence to security standards. You will complete incident reports and coordinate with management during emergencies to maintain a secure environment in a busy hotel setting.

Candidates should hold a valid First-aid/CPR/AED certification, Texas TOPS Level 2 security credentials, and be able to work a flexible schedule, including weekends and holidays. Prior security experience is preferred.

Qualifications

• Must be able to work a flexible schedule, including weekends and holidays.
• First-aid / CPR & AED certification is required.
• Experience in security or guest safety is preferred.
• Proficient in basic computer skills for incident reporting and communication.
• Strong verbal and written communication with guests and colleagues.
• A customer service mindset focused on attentive, caring service.
• Texas TOPS Level 2 Security Officer certification is required.
• Ability to stand for long periods and respond quickly to incidents.

Responsibilities

• Oversee safety and security of hotel guests and employees.
• Follow safety standards and complete incident reports as required.
• Maintain a visible security presence to deter incidents.
• Coordinate with hotel leadership during emergencies and events.

Skills

Customer service mindset

Verbal & written communication

Standing for long periods

Flexible schedule

Basic computer skills

Security experience preferred

First-aid CPR AED

Texas TOPS Level 2 certification

Job description

Organization- Thompson Austin - 5th and Brazos

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Security Officer is responsible for the oversight of the safety and security of the hotel guests and employees. This person will follow safety and security standards and complete incident reports as required.

The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.

The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin's unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by our restaurant, Arriba Abajo, a 13,000 sq ft. indoor and outdoor oasis as well as 5 th Street Diner + Royale Room, a street-side concept serving daily fare for locals, residents, and guests alike. Mixed‑use project will also feature a residential tower - Sienna - and 10,000 square feet of retail space and a 7,000 sq. ft. state of the art fitness center and simulator room, appropriately named the "T" Box.

The Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time and walk moderate distances
• Must be able to work a flexible schedule, including weekends and holidays
• Proficient in basic computer skills
• Previous security experience preferred
• Valid first-aid / CPR & AED certification
• Valid Texas (Dept. of Public Safety - TOPS) Level 2 Security Officer certification (completion required prior to date of hire).

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity.This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.