Night Security Agent: Hospitality & Guest Safety

The LINE Hotels; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The LINE Austin is seeking a Security Agent to help safeguard guests, colleagues, and hotel assets. This on-site role requires a courteous, professional presence and a proactive approach to safety in a dynamic hospitality environment.

You will patrol, respond to incidents, assist guests, and coordinate with hotel teams to uphold our standards of excellence. Strong communication and calm problem-solving are essential, with training in safety procedures and OSHA guidelines encouraged.

Qualifications

• Candidates should be courteous, professional, and able to interact with guests.
• Experience in security or hospitality security preferred.
• Ability to respond calmly to emergencies and maintain situational awareness.

Responsibilities

• Patrol hotel property to ensure guest and staff safety and protect assets.
• Answer house calls and assist guests with safety and hotel operations.
• Respond to emergencies such as fire, medical incidents, severe weather and evacuations.
• Conduct investigations of incidents and document reports.
• Monitor security cameras and report unusual activity to the on-duty supervisor.
• Maintain accurate shift logs and records of security activity.

Skills

Customer service mindset

Communication skills

Job description

The LINE Austin is seeking a Security Agent to help safeguard guests, colleagues, and hotel assets. This on-site role requires a courteous, professional presence and a proactive approach to safety in a dynamic hospitality environment.

You will patrol, respond to incidents, assist guests, and coordinate with hotel teams to uphold our standards of excellence. Strong communication and calm problem-solving are essential, with training in safety procedures and OSHA guidelines encouraged.