Night Shift Hotel Security & Guest Safety Specialist

Thesaguaro; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

LINE Hotels in Austin, TX is seeking a dynamic Security Agent dedicated to guest safety and top-tier service. You will patrol the property, assist guests and staff, respond to emergencies, and maintain a courteous, professional demeanor at all times.

You will observe security monitors, document incidents, follow up on investigations, and coordinate with supervisors to ensure swift, respectful handling of all safety issues in line with the hotel's standards.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls, assist guests and employees with respect to safety, security and hotel operations
• Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation
• Initiate and follow-up all investigations of crimes committed against property and persons
• Assist ill and injured guests and employees, ensuring documentation and disposition of reports
• Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
• Watch for suspicious persons entering, exiting, or loitering around building
• Conduct walk through observations of entire hotel
• Promote safe work practices
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly
• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log
• Take ownership of all service issues brought to your attention by guests
• Maintain an increased awareness of safety issues throughout the hotel
• Participate in scheduled departmental and administrative meetings as requested
• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
• Be familiar with all safety and emergency procedures including OSHA requirements

Job description

LINE Hotels in Austin, TX is seeking a dynamic Security Agent dedicated to guest safety and top-tier service. You will patrol the property, assist guests and staff, respond to emergencies, and maintain a courteous, professional demeanor at all times.

You will observe security monitors, document incidents, follow up on investigations, and coordinate with supervisors to ensure swift, respectful handling of all safety issues in line with the hotel's standards.