Boutique Hotel Guest Services Intern – Front Desk

Kessler Collection; Savannah (GA); Presencial; USD 19.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Paid holidays

Paid vacation

401(k) Retirement Plan with employer-m

Descripción de la vacante

The Kessler Hotels team in Savannah is seeking a friendly Guest Service Agent to warmly greet guests, assist with check-in/out, and answer inquiries at the Front Desk. You will manage the PBX, log packages, and help coordinate guest services to maximize occupancy and guest satisfaction.

Prior hotel experience is preferred, with strong communication and multitasking abilities. The role requires a high school diploma, computer familiarity, and the ability to work flexible hours in a fast-paced

Formación

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Flexible and long hours sometimes required.
• Must be able to multitask and prioritize departmental functions.

Responsabilidades

• Greet and welcome all guests at the Front Desk in accordance with hotel standards.
• Answer guest inquiries about services, facilities and hours of operation.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Maintain and operate the Front Desk computer system and PBX as applicable.
• Log and deliver packages, mail and messages to guests and meeting rooms.
• Be familiar with rates, promotions and in-house groups.
• Balance and prepare shift paperwork and housekeeping reports as required.
• Assist guests with safe deposit boxes and provide guidance on local amenities.

Conocimientos

Customer service

Multitask

Effective communication

Friendly demeanor

Teamwork

Educación

High School diploma or equivalent

College coursework in related field helpful

Herramientas

Computer experience

Descripción del empleo

The Kessler Hotels team in Savannah is seeking a friendly Guest Service Agent to warmly greet guests, assist with check-in/out, and answer inquiries at the Front Desk. You will manage the PBX, log packages, and help coordinate guest services to maximize occupancy and guest satisfaction.

Prior hotel experience is preferred, with strong communication and multitasking abilities. The role requires a high school diploma, computer familiarity, and the ability to work flexible hours in a fast-paced