Boutique Hotel Guest Experience Concierge

Kessler Collection; Savannah (GA); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Kessler Hospitality is seeking a Guest Service Agent for a premier Savannah property. You will warmly greet guests, manage check-ins/outs, and provide accurate information about hotel services and local attractions.

The role requires strong communication, reliability, and a professional demeanor, with flexible hours and the ability to stand for long periods. Prior front desk or hospitality experience is preferred.

Qualifications

• College coursework in related field is helpful
• High School diploma or equivalent is required
• Computer experience is required
• Customer service experience is preferred
• Flexible and long hours sometimes required
• Able to stand during entire shift and lift up to 20 pounds occasionally

Responsibilities

• Greet and welcome guests at the Front Desk per hotel standards
• Operate PBX console and front desk software
• Respond to guest inquiries about services and hours
• Handle packages, mail and messages for guests
• Balance and prepare shift paperwork and reports
• Assist guests with check-ins and checkouts in a courteous manner

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High School diploma

College coursework in related field

Tools

PBX console

Front Desk software

Computer experience

Job description

Kessler Hospitality is seeking a Guest Service Agent for a premier Savannah property. You will warmly greet guests, manage check-ins/outs, and provide accurate information about hotel services and local attractions.

The role requires strong communication, reliability, and a professional demeanor, with flexible hours and the ability to stand for long periods. Prior front desk or hospitality experience is preferred.