Boutique Hotel Front Desk Agent — Guest Experience

Hotel Revival Baltimore; Baltimore (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Up to 3 weeks paid time off annually

Discounts at restaurants & shops

401K matching

Paid holidays

Job summary

Hotel Revival Baltimore is seeking a Front Desk Agent to warmly welcome guests and manage check-ins, check-outs, and reservations. The role emphasizes high-touch service, accurate billing, and smooth communication with the team to ensure a memorable stay in a boutique hotel setting.

The candidate should be comfortable with hotel software, have strong time management, and be able to handle guest concerns with professionalism and discretion.

Qualifications

• 6+ months of related experience in hospitality, service, or retail preferred.
• Strong communication and guest-service orientation.
• Comfort with computer systems and software applications.

Responsibilities

• Greet guests warmly and make them feel valued.
• Maintain a welcoming entrance area and keep workspaces organized.
• Review reservations and build guest profiles to enhance stays.
• Check guests in and out in a professional manner.
• Handle reservations accurately and answer calls promptly.
• Log guest interactions and follow up on requests.

Skills

Guest service

Communication

Time management

Autonomy

Education

High school diploma or GED

Tools

POS systems

Job description

Hotel Revival Baltimore is seeking a Front Desk Agent to warmly welcome guests and manage check-ins, check-outs, and reservations. The role emphasizes high-touch service, accurate billing, and smooth communication with the team to ensure a memorable stay in a boutique hotel setting.

The candidate should be comfortable with hotel software, have strong time management, and be able to handle guest concerns with professionalism and discretion.