Boutique Hotel Bell & Guest Services Lead

Kimpton Hotels & Restaurants; Miami (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Benefits package

Job summary

Kimpton Hotels & Restaurants in Miami seeks a friendly Bell Attendant to warmly welcome guests, assist with luggage, and support arrivals and departures. You will greet guests, help with transportation, and share information about the hotel and local area.

This role requires a flexible schedule including evenings, weekends, and holidays, plus solid communication skills. The benefits package includes paid time off and medical/dental/vision insurance.

Qualifications

• High School Diploma preferred.
• 1 year of experience in customer service or similar role.
• You've got a flexible schedule, able to work evenings, weekends, and holidays when needed.
• Basic writing skills, professional communication skills.

Responsibilities

• Provide a positive first and last impression to guests as they arrive and leave the hotel.
• Assist with luggage and packages upon arrival and departure and arrange transportation when necessary.
• Greet guests and take luggage to guestrooms promptly during check-in and check-out.
• Hail taxis and guide guests to transportation options and meet their needs.
• Provide guests information about their stay and the hotel.
• Assist with tours and general information inquiries when concierge is unavailable.
• Keep bell closet and public areas tidy and assist with events.

Skills

Customer service

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants in Miami seeks a friendly Bell Attendant to warmly welcome guests, assist with luggage, and support arrivals and departures. You will greet guests, help with transportation, and share information about the hotel and local area.

This role requires a flexible schedule including evenings, weekends, and holidays, plus solid communication skills. The benefits package includes paid time off and medical/dental/vision insurance.