Boutique Front Office Lead — Guest Experience Specialist

Ontario Trillium Foundation; Santa Monica (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Health insurance

Paid time off

Parental leave

Job summary

Ontario Trillium Foundation's boutique Santa Monica hotel seeks an experienced Assistant Front Office Manager to support daily front desk operations and guest services.

You will supervise front desk staff, handle guest concerns with warmth, train team, coordinate with Housekeeping and Maintenance, and ensure smooth guest journeys. This role offers a flexible schedule and opportunities to lead in a service-oriented setting.

Qualifications

• Hotel experience: 5 years (Required)
• OPERA (1 year)
• Ability to communicate clearly verbally and in writing.
• Ability to communicate in Spanish and English

Responsibilities

• Assist Front Office Manager in all administrative tasks as assigned
• Answer phones, greet customers, assist with check-in/check-out procedures, make reservations
• Confirm staff schedules, assist with payroll procedures, and accurately perform data-entry tasks
• Resolve customer complaints and issues and represent our hotel brand in a professional manner
• Ensure front desk is tidy and has all necessary stationery and material
• Train, supervise and support office staff, including receptionists, and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Keep updated records of office expenses and costs
• Ensure company's policies and security requirements are met

Skills

Hotel experience 5 years

Ability to communicate clearly

Bilingual Spanish/English

Education

High school or equivalent

Tools

OPERA

Job description

Ontario Trillium Foundation's boutique Santa Monica hotel seeks an experienced Assistant Front Office Manager to support daily front desk operations and guest services.

You will supervise front desk staff, handle guest concerns with warmth, train team, coordinate with Housekeeping and Maintenance, and ensure smooth guest journeys. This role offers a flexible schedule and opportunities to lead in a service-oriented setting.