Guest Experience Specialist - Front Desk

Ontario Trillium Foundation; Happy Hill (CA); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Ontario Trillium Foundation is seeking a professional Front Desk Clerk to welcome guests, process registrations, and coordinate room assignments in our hotel environment. The role requires delivering courteous service and handling payments or credits while adhering to hotel policies.

You will collaborate with housekeeping and maintenance to resolve issues, answer guest inquiries, and maintain accurate records using standard office software and room management systems.

Qualifications

• Greet guests and register them at check-in.
• Explain accommodations and payment methods to guests.
• Assist guests with requests while adhering to hotel policies.
• Maintain accurate records of room availability and guest accounts.

Responsibilities

• Greet, register, and assign rooms to guests.
• Contact housekeeping or maintenance staff when guests report problems.
• Verify customers' credit and establish payment method.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts.
• Post charges to ledgers or computers.
• Review accounts with guests during checkout.
• Record guest comments or complaints and refer to managers.
• Compute bills and collect payments.
• Answer inquiries about hotel services and directions.
• Advise housekeeping when rooms are vacated.
• Perform nightly audits and basic bookkeeping.
• Clean and maintain lobby and common areas.
• Perform any duties as directed by the manager on duty.

Skills

Communication

Active listening

Reading comprehension

Analytical thinking

Time management

Resource management

Customer service

Empathy

Training

Conflict resolution

Problem solving

Tools

InnQuest RoomMaster

Gmail

Microsoft Outlook

Microsoft Office

Job description

Ontario Trillium Foundation is seeking a professional Front Desk Clerk to welcome guests, process registrations, and coordinate room assignments in our hotel environment. The role requires delivering courteous service and handling payments or credits while adhering to hotel policies.

You will collaborate with housekeeping and maintenance to resolve issues, answer guest inquiries, and maintain accurate records using standard office software and room management systems.