Front Office Leadership: Guest Experience Lead

Hilton; Santa Barbara (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Hilton Santa Barbara Beachfront Resort is seeking a friendly, attentive, and proactive Assistant Front Office Manager with a passion for hospitality and a commitment to delivering exceptional guest experiences.

As an Assistant Front Office Manager, you’ll lead the Guest Services team and ensure a smooth, welcoming experience for every guest. You’ll support daily operations and resolve guest concerns, setting the standard for service from arrival through departure.

Qualifications

• Strong leadership, problem-solving, and team-building skills to support daily front office operations.
• A warm, professional demeanor and genuine passion for hospitality and guest service.
• Open availability and flexibility to work all shifts, including weekdays, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to prioritize multiple tasks and guest needs.
• The ability to confidently resolve guest concerns and support the team in delivering exceptional service.
• Previous front office supervisory or leadership experience preferred.
• Knowledge of hotel front office operations and property management systems preferred.
• A commitment to Hilton service standards, teamwork, and creating exceptional guest experiences.

Responsibilities

• Lead the Guest Services team to ensure a welcoming guest experience.
• Support daily front office operations and guest issue resolution.
• Uphold Hilton standards of service and professional conduct.
• Collaborate with departments to ensure smooth arrivals and departures.

Skills

Leadership

Problem-solving

Team-building

Guest service

Flexibility

Front office ops

Job description

Hilton Santa Barbara Beachfront Resort is seeking a friendly, attentive, and proactive Assistant Front Office Manager with a passion for hospitality and a commitment to delivering exceptional guest experiences.

As an Assistant Front Office Manager, you’ll lead the Guest Services team and ensure a smooth, welcoming experience for every guest. You’ll support daily operations and resolve guest concerns, setting the standard for service from arrival through departure.