Guest Services Manager: Front Desk Leader & Excellence

Ontario Trillium Foundation; Colorado Springs (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Leadership development programs

Hotel discount programs

Competitive pay

Job summary

Ontario Trillium Foundation is seeking a Guest Services Manager to lead the front desk and ensure guests receive exceptional service during their stay. The role demands strong leadership and a customer-first mindset in a busy hotel setting.

The position offers competitive pay, leadership development programs, and hotel discount benefits, with opportunities to collaborate across departments to improve overall operations and guest satisfaction.

Qualifications

• Leadership and guest service experience preferred.
• Ability to supervise a front desk team and handle escalations.

Responsibilities

• Supervise front desk operations.
• Handle escalated guest issues and special requests.
• Maintain scheduling and training for front desk team.
• Monitor guest feedback and implement service improvements.
• Collaborate with other departments to improve operations.

Skills

Leadership

Customer service

Front desk supervision

Job description

Ontario Trillium Foundation is seeking a Guest Services Manager to lead the front desk and ensure guests receive exceptional service during their stay. The role demands strong leadership and a customer-first mindset in a busy hotel setting.

The position offers competitive pay, leadership development programs, and hotel discount benefits, with opportunities to collaborate across departments to improve overall operations and guest satisfaction.