Guest Experience Agent — Front Desk & Concierge

Ontario Trillium Foundation; Hanover (MD); On-site; USD 29,000 - 44,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Front Desk Agent to warmly greet guests, register arrivals, and support reservations and concierge duties. You will help maximize guest satisfaction, assist with inquiries, and coordinate across hotel operations to ensure a smooth stay.

The role requires excellent communication, the ability to multi-task, and a calm demeanor under pressure. A positive, service-oriented attitude is essential for success in this busy front desk environment.

Qualifications

• Experience in a hotel or related field preferred.
• Positive and upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi-task, be detail-oriented and solve problems for customers.
• Clear verbal and written communication.
• Ability to evaluate options quickly and choose a good course of action.
• Works well under stress and in high-pressure situations.
• Effective at listening and understanding guests and co-workers.
• Ability to handle financial information and basic arithmetic.
• Reading, writing simple instructions and messages.
• Using logic to define problems and gather facts for solutions.
• Contribute to an enjoyable work environment.

Responsibilities

• Greet and register guests with friendly service.
• Handle check-ins and check-outs courteously.
• Respond to guest questions about services, hours, and local info.
• Maintain a neat appearance and adhere to brand standards.
• Operate Front Desk systems and log packages and mail as needed.
• Coordinate with other departments for guest needs and events.
• Assist guests with reservations, rate quotes, and special requests.
• Maintain attendance and comply with hotel policies and safety.

Skills

Hotel experience

Positive attitude

Multi-tasking

Clear communication

Decision making

Work under pressure

Problem solving

Active listening

Numerical ability

Reading/writing simple notes

Team collaboration

Job description

Ontario Trillium Foundation is seeking a Front Desk Agent to warmly greet guests, register arrivals, and support reservations and concierge duties. You will help maximize guest satisfaction, assist with inquiries, and coordinate across hotel operations to ensure a smooth stay.

The role requires excellent communication, the ability to multi-task, and a calm demeanor under pressure. A positive, service-oriented attitude is essential for success in this busy front desk environment.