Boutique Front Desk Agent — Warm Welcome Pro

Montchanin Hotel LLC; Montchanin (DE); On-site; USD 19,000 - 28,000; Full time

Job summary

The Inn at Montchanin Village & Spa is seeking Front Desk Agents to warmly welcome guests, manage check-ins/check-outs, reservations, and room assignments, and provide local recommendations in the Brandywine Valley.

Ideal candidates are hospitable, organized, and have strong communication. Previous front desk experience is preferred but not required; weekend/holiday shifts may be required to support a boutique property.

Qualifications

• Passion for hospitality and helping guests
• Warm, friendly, and outgoing demeanor
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and stay composed during busy periods
• Dependable, professional, and team-oriented
• Comfort with computers and hotel reservation systems
• Previous hotel front desk or guest services experience preferred but not required
• Flexibility to work weekends, holidays, and varying shifts

Responsibilities

• Welcome guests with warmth and professionalism, creating an exceptional first impression
• Manage guest check-ins, check-outs, reservations, and room assignments
• Answer phones, respond to inquiries, and assist with booking requests
• Provide personalized recommendations for dining, attractions, and experiences
• Assist guests with special requests and resolve concerns promptly
• Coordinate with housekeeping, maintenance, spa, and restaurant teams to ensure a seamless guest experience
• Process payments, maintain accurate guest accounts, and handle front desk transactions
• Keep the lobby and front desk areas organized, welcoming, and guest-ready
• Anticipate guest needs and look for opportunities to make every stay memorable

Job description

The Inn at Montchanin Village & Spa is seeking Front Desk Agents to warmly welcome guests, manage check-ins/check-outs, reservations, and room assignments, and provide local recommendations in the Brandywine Valley.

Ideal candidates are hospitable, organized, and have strong communication. Previous front desk experience is preferred but not required; weekend/holiday shifts may be required to support a boutique property.