Boutique Front Desk Agent – Guest Experience Lead

Hutton Hotel; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc Service

Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Hutton Hotel in Nashville's West End invites you to join our Front Desk team as a Front Desk Agent. You will be the welcoming face for guests, handling check-ins and check-outs with a focus on personalized service.

You will respond to inquiries, provide local recommendations, coordinate with other departments, maintain an organized front desk, and handle cash and card transactions accurately. Flexible schedules including evenings, weekends, and holidays are required.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Organizational skills

Multitasking

Flexibility

Education

High School diploma or equivalent

Job description

The Hutton Hotel in Nashville's West End invites you to join our Front Desk team as a Front Desk Agent. You will be the welcoming face for guests, handling check-ins and check-outs with a focus on personalized service.

You will respond to inquiries, provide local recommendations, coordinate with other departments, maintain an organized front desk, and handle cash and card transactions accurately. Flexible schedules including evenings, weekends, and holidays are required.